Repairs Planner

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects.

• Prepare, review and monitor appointments, visits and completions to ensure adherence to deadlines and timescales.
• Liaise with the client and wider team; keep all parties informed of updates.
• Contact clients via email and telephone on a daily basis.
• Manage all planning, administrative and customer liaison requirements for the assigned project.
• Keep Total Mobile up to date, input data accurately for reporting.
• Log all new jobs onto Total Mobile.
• Contact residents to arrange validation and post-inspection surveys.
• Allocate relevant job codes to site managers for surveys.
• Respond to client queries regarding access to properties.
• Generate letters to residents at various points of the workflow.
• Monitor shared inbox to meet targeted email action levels.
• Provide admin support to the Disrepairs Team and raise purchase orders as instructed.
• Attend client meetings as requested.

• Relevant admin qualification or proven experience.
• Experience within a similar role.
• Strong experience working within a fast-moving environment delivering a high-quality, robust delivery service.
• Experience working within a customer-facing environment.
• Proficiency in Microsoft Office applications (Outlook, Excel, and Word).
• Ability to demonstrate awareness and understanding of equality issues.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.