Repairs Officer

# Repairs Officer Job Introduction We're Growing Our Repairs Team - Join Us in Shaping the Future of NHG Homes At NHG, we're committed to delivering high-quality repairs services that meet the needs of our residents and communities. To support this ambition, we're expanding our permanent Repairs Team with 14 new roles across a range of levels. This recruitment drive reflects our ongoing investment in service excellence, team development, and long-term stability. Due to the scale of this recruitment, please take a moment to explore our other vacancies - there may be a role that's just right for you. What you'll do As a Repairs Officer, you'll be a key part of our Repairs directorate, making sure day-to-day repairs are coordinated effectively and completed to a high standard. You'll use your problem-solving skills and customer-focused mindset to ensure residents only need to ask once-and if things go wrong, we fix them fast. Working closely with colleagues and contractors, you'll help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on. How you'll do it Oversee and progress repairs within internal systems, ensuring timely completion and high standards. Use first-line diagnostic skills to support responsive repairs and escalate complex cases when needed. Monitor contractor performance, review quotes, and challenge variances to ensure value for money. Carry out quality checks on completed works before approving payment and assist with invoice processing. Respond to customer enquiries and complaints, keeping residents informed throughout the repair journey. Support audits, reporting, and performance monitoring to drive continuous improvement. Work collaboratively with regional teams and contractors to deliver a trusted, reliable repairs service. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential: Experience developing and managing administrative systems and processes Highly organised with the ability to manage conflicting priorities in a busy environment Background in customer service and performance monitoring against business targets Good understanding of relevant legislation and regulatory requirements.Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salaryNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to interview and assessmentPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via a redeployee apply for this role, their application will be considered before any others.NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents OpenStreetMap contributors Repairs Officer Salary £30,890 to £34,322 per annum for 35 hours per week. Frequency Annual Job Reference nhg/TP/4451/1681 Contract Type Permanent Working Hours 35 Location Kings Cross, United Kingdom Posted on 05 November, 2025 Closing Date 19 November, 2025 Spread the word Jobs in the same category