Repairs Administrator

We are working on behalf of a local authority housing organisation to recruit a temporary Repairs Administrator to support their Housing Disrepair Team. This is an excellent opportunity to gain experience in a busy, customer-focused environment, with the potential to transition into a longer-term or permanent role once the organisation's restructure is complete.

The role:

The Repairs Administrator will play a key role in supporting the team to deliver an efficient disrepair service. This is a fully office-based position, working on-site in Chesterfield, with responsibility for handling high volumes of tenant communications and ensuring accurate administrative processes are maintained.

Key responsibilities of a Repairs Administrator:

• Manage shared inboxes and respond to tenant emails relating to disrepair cases
• Update and maintain trackers/spreadsheets with accurate case and job information
• Answer incoming calls and make outbound calls to tenants regarding repair jobs
• Liaise with tenants to gather updates and information on reported issues
• Book appointments for tenants as required
• Provide general administrative support to the disrepair team

What we'd love to see from you:

• Strong administrative experience in a busy, customer-facing environment
• Confident communicating with tenants by phone and email
• Competent in using spreadsheets and managing inboxes
• Highly organised with strong attention to detail
• Able to work full-time in the Chesterfield office
• Experience within social housing or local authorities is beneficial but not essential

If this Repairs Administrator role is of interest please apply or contact