Rental Administrator - Car Rental Industry
Posted 1 hour 31 minutes ago by Avis Budget Rental Locations
Job Title: Rental Administrator Hours: Full time, permanent, rotational shift pattern Monday - Sunday Salary: £27,342.00
Role Overview: As a Hire Administrator, you are responsible for looking after our customers rental needs on a day to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Hire Administrator plays a key role in the delivery of both fleet and revenue goals. As a Hire Administrator, it is vital that you follow and comply with all relevant legislations.
Responsibilities- Receiving and dealing with both calls and emails from customers requiring assistance
- Dealing with customers who attend the store in a professional manner
- Arranging vehicle change overs and vehicle rotation for customers
- Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
- Dealing with the processing of new rentals, and off-hires
- Processing hire invoices for customers
- Managing and processing jobs for vehicles off the road
- Managing and processing breakdowns for customers
- Any other relevant tasks supporting the wider business
- Computer Literate
- Excellent communicator with customer service experience
- Friendly, positive 'Can-Do' attitude, with a 'yes' approach to our customers
- Full Driving License
- Looking to take an active role in the development and growth of our business
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing.
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Private health care
- Please ask for a full list of benefits if required
London Surrey United Kingdom
A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.