Rent Sustainment Advisor

Rent Sustainment Advisor • Based in Broxbourne, Hertfordshire • Permanent, full-time • Salary: £33,813 - £37,570 per annum

We have an exciting opportunity for a customer focused professional with excellent communication and organisational skills and a passion for helping people sustain their tenancies.

In this role, you'll take ownership of a portfolio of rent accounts, working closely with customers to maximise rental income while providing the support they need to manage their finances and remain in their homes. Building positive relationships, you'll offer practical advice, agree on realistic repayment plans and connect customers with partner agencies to help them overcome financial challenges. Working collaboratively with colleagues and external organisations, you'll resolve complex cases, support vulnerable customers and play a key role in delivering a proactive, compassionate service that makes a lasting difference to people's lives.

• Experience of working in a customer facing role
• The ability to communicate effectively on the phone, in writing and in person
• Good numeracy skills
• An organised approach, and the ability to manage your own time and work
• Confidence using IT, ideally MS Office, to an intermediate level

Please note, the role requires a driving licence and access to a car to travel within the borough. A basic criminal record (DBS) check, which the employer will pay for, is also required.

We are a social business based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

• 27 days' holiday per year plus bank holidays (pro rata for part time colleagues)
• Buy and sell holiday scheme
• Cross organisational bonus scheme
• Up to 12% pension contribution
• Life assurance cover
• Funded health cash plan or subsidised private medical insurance
• Discount vouchers
• Enhanced family leave
• Range of special leave
• Car loans, cycle to work and electric car lease scheme

The closing date for this vacancy is 9th July 2026.

We are a Disability Confident employer and offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Rent Collection Advisor, Tenancy Advisor, Housing Support Officer, Rent Arrears Officer, Rent Income Officer, or Customer Service Executive.

We are committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture. Our 3 year EDI strategy outlines how we'll achieve this. We strongly welcome applications from underrepresented groups, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we're looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you'd thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.