Removals Operations Manager

Removals Operations Manager

Salary: Up to £32,000

Location: Glasgow

Start: ASAP

About the role

The Operations Manager is responsible for leading the operational delivery, ensuring industry leading service for customers while optimising efficiency, compliance, and colleague engagement. This role balances daily operational leadership with improvement initiatives, using data, technology, and process excellence to deliver measurable value to customers. With responsibility for shaping warehouse performance, local operational delivery, and acting as a deputy to the Head of Relocation Services, the role is both hands on and strategically focused.

What you'll do:

• Lead daily warehouse and operational activity, ensuring seamless, compliant, and customer focused delivery.
• Manage all warehouse functions including storage, inventory, and dispatch.
• Coordinate operational schedules, resources, and diary management to meet fluctuating customer demand.
• Act as the primary operational contact for high profile customers, ensuring service levels meet or exceed expectations.
• Embed a customer first culture across operations, ensuring every interaction adds value to the customer experience.
• Proactively identify and respond to client needs, providing innovative, efficient solutions that mitigate risk and reduce cost.
• Liaise with Sales, Customer Services and Projects teams to align operational delivery with customer requirements and strategic accounts.
• Monitor and analyse operational KPIs (e.g., utilisation, turnaround time, stock accuracy) to identify trends and drive improvements.
• Lead initiatives to streamline warehouse and operational processes, including digitisation and automation where appropriate.
• Support the Head of Relocation Services in implementing divisional initiatives, ensuring contributes to national optimisation.
• Drive strict cost control and efficient use of resources, ensuring profitability without compromising service quality.
• Lead, coach, and develop warehouse and operational colleagues, building capability and engagement across the team.
• Manage recruitment, onboarding, and retention to ensure operational resilience.
• Act as deputy and natural successor to the Head of Relocation Services, providing cover and leadership support as required.
• Build a strong team culture where accountability, collaboration, and recognition are prioritised.
• Ensure strict adherence to Health & Safety, environmental, and compliance requirements across all warehouse and operational activity.
• Maintain a safe and secure workplace, ensuring risks are minimised and incidents reported.

What you need:

• Proven leadership in warehouse and operational management, ideally within a relocation, logistics, or service led business.
• Strong knowledge of warehouse processes, inventory management, and operational scheduling.
• Customer focused leader with experience delivering high quality service to major clients.
• Analytical and data driven, able to use operational data to improve efficiency and customer outcomes.
• Hands on leadership style, comfortable operating from shop floor to senior stakeholder level.
• Excellent communication and stakeholder management skills.
• Counterbalance/Reach Truck licence (preferred).

Keywords / alternative titles:

• Removals Branch Manager
• Operations Manager
• Removals Operations Manager
• Branch Operations Lead
• Multi Site Operations Manager