Removals Move Manager

Removals Move Manager

Location: Leeds

Salary: £25,000

Start: ASAP

About the role

Red Recruit Global is excited to collaborate with an award-winning Removals and Storage firm. We are currently seeking a dynamic Move Manager to service their customers from their branch in Leeds. This position would suit someone from a very strong customer services background.

What you'll do

As Move Manager, a typical day will involve coordinating the smooth shipment of clients' goods, meeting agreements and upholding high standards of customer service. Your responsibilities will include providing advice to customers, monitoring consignment tracking worldwide, and maintaining communication with internal departments, sister companies, and service suppliers.

Move Manager primary responsibilities

• Managing complete door-to-door services.
• Offering comprehensive customer service in alignment with KPIs and contractual requirements.
• Liaising with agent networks, service suppliers, and internal departments for operational needs.
• Maximising sales opportunities and upselling products and services.
• Maintaining accurate documentation to company and legal standards.
• Building and maintaining working relationships within the team.

What you need

We're keen to speak to proactive Customer Services professionals who are organised and results driven.

Skills, Knowledge & Experience

• Exceptional communication skills, both written and verbal.
• Proactive and optimistic attitude.
• Excellent customer service skills and telephone manner.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Adaptability to various tasks and a strong team player.
• Well-presented, reliable, and punctual.
• Industry experience would be a distinct advantage but is not essential.