Remote Monitoring Controller

Salary - £36,659

Work Type - Onsite

Job Location - Lingley Mere, Lingley Green Avenue, Warrington, WA5 3YR, United Kingdom

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

We have an exciting opportunity for a Remote Monitoring Controller to join our Monitoring and Control Team in Central Operations. The RMC provides a strong, reliable monitoring capability which proactively monitors asset condition 24/7/365 a year, whilst ensuring appropriate control actions are taken to protect our assets, our people and our business reputation.

This role is critical in managing asset and alarm data and ensuring that any deviations and events are resolved promptly. This will require you to proactively analyse various sources of information including telemetry data, trends, workflow information, customer contact information and other sources. You will draw conclusions and ensure business response arrangements are in place where necessary. You will also be a key interface for teams within the field and the ICC.

Accountabilities & Responsibilities

You'll case manage critical Water quality and Wastewater compliance parameters in line with business & regulatory expectations. You will also be responsible for:

• Ensuring effective 24/7/365 management of alarms primarily on Water but also on Wastewater.
• Full compliance with existing H&S regulations, SOP, SSI and SLA's after provided training.
• Attention to detail, versatility and effective ownership of several simultaneous events.
• Resilience, management of telemetry under pressure and/or occasional high work load as a result of daily demand patterns, weather phenomena or exceptional local or regional events.
• Knowledge or openness to learn and understand existing regional Water &; Wastewater systems in order to efficiently assess significance, impact and required response from M&C or Field Operations.
• Continually working towards a higher level of knowledge of the existing Water treatment processes across the business and its direct correspondence with existing regional systems for improved management of telemetry.
• Proactive engagement with existing corporate tools on alarms prevention and reduction in line with business requirements and targets.
• Primarily interpret, allocate and manage resources out of core business hours.

Technical Skills & Experience

To be successful in this role you'll be able to analyse various sources of data including trends, draw conclusions and assist with formulating response plans. It is expected that you'll be of an enthusiastic, committed personality with a strong work ethic. You will also have:

• Ability to work on a rotation shift rota keeping high levels of focus, effectiveness and delivery on alarm and resources.
• A working or outline knowledge of UU Telemetry Systems and telemetry data reporting platforms.
• A working knowledge of Water System - source to tap.
• Good knowledge of supporting systems including but not limited too SAP, Click Schedule, INS/Salesforce, Tableau.
• This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.