Relief security officer
Posted 3 days 11 hours ago by Madigan Gill
Location: Hastings
Position: Relief Security Officer
Shift Pattern: Days, Nights & Weekends - 12 Hour Shifts
Employment Type: Relief / Flexible Coverage
We are looking for a reliable, confident, and customer focused Relief Security Officer to join our team at a busy shopping centre in Hastings. This is a varied and rewarding role where no two shifts are the same. You will play a key part in maintaining a safe, secure, and welcoming environment for shoppers, visitors, tenants, and staff.
As a Relief Officer, you will provide flexible cover across a range of duties including front line customer service, incident management, and control room operations.
Key Responsibilities- Providing a visible and professional security presence throughout the shopping centre.
- Delivering excellent customer service and assisting members of the public with enquiries.
- Monitoring CCTV systems and reporting suspicious activity.
- Operating within the control room and responding to alarms, incidents, and emergencies.
- Managing and recording security incidents accurately and professionally.
- Conducting patrols of internal and external areas.
- Liaising with centre management, retailers, emergency services, and contractors when required.
- Assisting with conflict management and incident resolution.
- Ensuring all health, safety, and security procedures are followed at all times.
- Producing clear and concise incident reports and handover notes.
- Excellent communication and interpersonal skills.
- A polite, professional, and approachable manner.
- Confidence when dealing with members of the public and challenging situations.
- Strong observation and problem solving abilities.
- Reliability, flexibility, and a positive attitude.
- Ability to remain calm under pressure and make sound decisions.
- Good IT and report writing skills.
- Valid SIA Door Supervisor Licence.
- Ability to work 12 hour shifts, including days, nights, weekends, and public holidays.
- Previous experience in a customer facing security role.
- Full right to work in the UK.
- SIA CCTV Public Space Surveillance Licence (highly advantageous).
- Previous control room experience.
- Experience working in a shopping centre, retail, or public facing environment.
- First Aid qualification.
- Competitive hourly pay.
- Flexible relief shift opportunities.
- Ongoing training and development.
- Supportive management team.
- Opportunity to work within a dynamic shopping centre environment.
- Career progression opportunities within the security industry.
If you are a professional and motivated Security Officer who enjoys working with people, thrives in a fast paced environment, and takes pride in delivering outstanding customer service and safety standards, we would love to hear from you.