Relief Security Officer

Job Role: Security Officer

Working Hours: Zero hours

Pay: £12.91 per hour

Location: Fareham Shopping Centre, PO16 0PQ

Reporting to: Operations Manager / Dual Service Manager

Overview: An exciting opportunity has arisen at Anchor Group Services, for an experienced Relief Security Officer to join our established security team based at Fareham Shopping Centre. As a Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential. A valid SIA Licence is required as a minimum, with CCTV desirable but not essential as training will be provided. The successful candidate will be expected to work a variety of shifts, including early morning starts (from 7:00am) and late night finishes (up to 12:30am), and must be able to reliably provide cover during these times.

Duties include:

• Protecting the client's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors on the site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

• Full 5-year employment checkable history
• Valid frontline SIA licence
• Customer Service experience and confidence to handle conflict in an appropriate manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.