Relationship Partner

Overview

About Loveday Loveday is the UK's leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.

Rewards Package

• Paid breaks
• Company pension plan
• Health Care Cash Plan
• Access to Wagestream platform
• Access to Perkbox, discounts platform
• Opportunities for Training & Development
• Access to our Employee Assistance Programme
• Discretionary bonus
• Employee Recognition Programmes
• Death in Service benefit
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
• Employee Referral Scheme

Key Responsibilities

• Manage the full sales lifecycle from enquiry to move-in, including initial contact, hosting tours, follow-ups, and overseeing assessments and reservations.
• Champion the Loveday brand as a trusted, knowledgeable and empathetic advisor.
• Collaborate closely with the General Manager, clinical and lifestyle teams to ensure a seamless handover and exceptional Member experience.
• Build relationships with key referral partners including healthcare professionals, private client advisers and community stakeholders to drive qualified enquiries and promote awareness of Loveday.
• Proactively maintain CRM data (Salesforce) to ensure accurate lead tracking, next steps, and pipeline reporting.
• Support the wider Relationship team with events, open days and community engagement opportunities to strengthen our local presence.

What We're Looking For

• A minimum of 5 years' experience in luxury membership, property sales, hospitality, or high-end customer service.
• Proven ability to convert high-value leads through relationship building, listening, and confident presentation.
• Impeccable communication skills, both verbal and written, with excellent attention to detail.
• Commercial awareness, resilience, and a strong results-driven mindset.
• A team player who brings energy, collaboration, and professionalism to everything they do.
• Able to work flexibly, including occasional evenings and weekends to support tours or events.
• Familiarity with CRM systems (preferably Salesforce) and a comfort working across digital tools and platforms.

Person Specification

• Education / Qualifications - Educated to degree level in Sales, Business Administration, Marketing or a related field; or equivalent professional experience
• Experience / Knowledge - Proven experience in a sales or relationship management role, consistently meeting or exceeding targets; Strong working knowledge of CRM systems; Proficient in Microsoft Office suite (Word, Excel, Outlook); Solid understanding of the consultative sales process and sales performance metrics; Extensive experience dealing directly with customers, clients, or Members in a high-end, service-driven environment; Demonstrated ability to manage the full sales journey from initial enquiry through to close; Proven ability to communicate, present, and influence effectively across all levels
• Ability / Skills - Collaborative team player with a strong sense of accountability and ownership; Self-motivated with a results-driven approach; Ability to prioritise, manage workload effectively, and meet deadlines; Strong attention to detail and organisation; Exceptional communication and interpersonal skills, both written and verbal
• Equal Opportunities - Demonstrates awareness of equality, diversity and inclusion in professional interactions and decision-making; Understands and respects the social, physical and emotional needs of others

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.

Compensation: Competitive salary