Relationship Manager

Are you someone who thrives on building strong client relationships and ensuring exceptional service?If so, the Relationship Manager role at ampliFI Loyalty Solutions might be perfect for you!

At ampliFI Loyalty Solutions, we help banks and credit unions drive cardholder engagement and build lasting loyalty through personalized, results-driven rewards programs. With over 25 years of experience in the financial services industry, we're passionate about delivering innovative solutions-always guided by our core values : Integrity, Curiosity, and Advocacy .

What You Will Do

As a Relationship Manager you will represent ampliFI Loyalty Solutions to an assigned set of clients. You will be responsible for forming and maintaining connections with those clients. The Relationship Manager will work to support and to ensure client commitments are meet. At ampliFI Loyalty Solutions we strive to preserve relationships and maximize client experiences.

How You Will Contribute

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In charge of day-to-day operations of assigned client/programs.
• Develop client relationships through phone calls and email to strengthen our client relationships.
• Responsible for overall client satisfaction.
• Educate and inform clients about the company's products, services
• Alert management team of issues or escalations.
• Function as the liaison between clients and operations staff.
• Submits requests for new development work and client projects.
• Identify potential opportunities and inform the sales team.
• Work closely with internal teams to ensure requests are resolved within appropriate timeframes.
• Monitor service delivery to identify areas for improvement and development of action plans.

The Expertise you Bring

• Bachelor's Degree or equivalentrelevant work experience
• 3years of related experience in financial services industry required
• 3 years of client management experience required
• Organization skills and attention to detail
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Focus on quality
• Project management
• Proactive
• Adaptable and flexible

This role routinely uses standard office equipment such as laptop computers and smartphones. The role operates in a work from home environment, unless located in the Chicagoland area. You must reside in one of the following states to be considered for this position:

• Arizona
• Florida
• Georgia
• Indiana
• Massachusetts
• New Hampshire
• New Jersey
• New York
• Ohio
• Pennsylvania
• South Carolina
• Texas
• Utah
• Wisconsin

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Occasional lightlifting is required.

Travel

Occasionalout-of-area and overnight travel maybe expected and could be up to 5%.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Why Work at ampliFI?

We believe that happy, fulfilled employees build better solutions. That's why we offer a supportive, flexible, and fun work environment built on trust and collaboration.

• Competitive salary and 401(k) with employer match
• Medical, dental, and vision coverage
• Employer-funded life insurance, short & long-term disability
• Voluntary benefits including life, accident, hospital, and critical care
• Hybrid work environment with flexible hours
• Paid time off, holidays, and parental leave
• Employee assistance program
• Free snacks and onsite gym

A Little More About Us

We're a passionate team who believe in building strong relationships-with our clients and with each other. At ampliFI, collaboration, curiosity, and continuous improvement are part of our everyday mindset. Diversity isn't just a value-it's a strength that drives better thinking, better solutions, and a better workplace. We're committed to creating an inclusive environment where everyone feels empowered to thrive and contribute.

Join us and be part of a team that's shaping the future of loyalty and engagement.

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $70,000-$90,000.

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.