Relationship Manager

Job Opportunity: Relationship Manager

Are you ready to elevate your career with an innovative financial services provider? We are partnering with a dynamic organization reshaping the industry, committed to delivering exceptional client experiences. This role offers a salary of up to £75,000, excellent benefits, and is based in Central London.

Role Overview: The Relationship Manager will support daily client relationship activities, including completing CDD reviews, account opening, and payment processing in a fast-paced, collaborative environment.

Key Responsibilities:

• Ensure compliance with Regulatory & AML policies, including sanctions screening, PEP activity, large transactions, and high-risk country monitoring.
• Conduct investigations to ensure customer activities align with CDD/KYC protocols.
• Coordinate with departments such as Treasury, Settlement, and Operations to deliver high-quality services.
• Process mortgage applications accurately and efficiently.
• Maintain and review customer files, ensuring documentation and KYC information are up-to-date.
• Participate in training and obtain certifications to ensure legal and regulatory compliance.
• Inform customers of any account or service changes.
• Handle customer requests like transfers, cash orders, cheque books, and deposits.
• Achieve customer satisfaction and performance KPIs.
• Serve as the primary point of contact for customers and escalate risks when necessary.
• Manage a small customer portfolio, promoting online banking, debit cards, and product awareness.
• Meet set financial and non-financial objectives.

Candidate Requirements:

• Updated knowledge of AML regulations (JMLSG, FCA rules, EU directives, Money Laundering Regulations).
• Relevant certifications for the role.
• Experience with day-to-day banking activities.
• Proficiency with core banking systems.
• Strong communication skills.
• Ability to work under pressure and meet deadlines.

Benefits:

• Salary up to £75,000 plus employee benefits.
• Work in a supportive environment in Central London.
• Opportunities for learning and career progression.

InterQuest Group acts as an employment agency for this vacancy and is an equal opportunities employer. We welcome applications from all qualified candidates and can provide reasonable adjustments during the recruitment process.

For more information, please contact our HR Business Partner for the Challenger Bank division, based in London, with hybrid working options.