Reinsurance Binder Technician - Team Lead

Reinsurance Binder Technician - Team Lead

London

Reference: HH/RF-13765

Reinsurance Binder Technician - Team Lead

This is a varied leadership opportunity within a Binding Authority-focused Client Services function. The role combines hands on technical expertise with team oversight responsibilities, supporting the delivery of high quality post placement services across a portfolio of reinsurance binder business.

Key Responsibilities

• Support the Head of Client Services and aligned business unit in delivering operational objectives
• Assist with team initiatives, projects, goal setting and performance management processes
• Act as the senior technical referral point across all post placement binder activities including (but not limited to):
  • FDO
  • Premium Bordereaux
  • Claims Bordereaux
  • Large Loss / Complex Claims
  • Loss Funds
  • Settlement of accounts
• Deliver an efficient, accurate and responsive service to internal and external stakeholders
• Ensure transparency and consistency in all tasks within a professional, client focused service model
• Provide day to day oversight of the Binder Technician team, including:
  • Workflow monitoring and reporting
  • Workload allocation
  • Holiday and absence oversight
  • Ongoing guidance and technical support
• Support the creation, implementation and monitoring of service standards, including trend analysis to proactively identify and resolve issues
• Contribute to the resolution of technical and operational matters across the team in accordance with agreed internal procedures
• Maintain effective working relationships across the business to ensure a collaborative and efficient client service environment
• Ensure all activities are compliant with internal standards, procedures and regulatory obligations
• Monitor and resolve operational queries in a timely manner
• Maintain proficiency across core IT systems, including OpenTWINS
• Build strong partnership relationships with defined clients, business units and regions
• Promote continuous improvement by implementing and reviewing processes, controls and procedures

Candidate Profile

Successful applicants will ideally have prior reinsurance experience within a Client Services or Binder Technician environment and be able to demonstrate:

• Strong technical knowledge of binding authority post placement processes
• Experience providing oversight, mentoring or informal leadership within a team
• Understanding of management principles, controls and quality assurance
• Ability to develop and implement effective internal processes and controls
• Professional negotiation and influencing skills
• Ability to build credibility and instil confidence with clients and internal stakeholders
• Strong analytical skills, including the ability to compile and interpret financial data to support decision making