Regulatory Operations Change Manager

• Own the change agenda across the managed regulatory reporting service
• Act as the primary contact for change-the-bank matters alongside the run-the-bank lead
• Line-manage and support the London-based reporting specialist
• Lead the second phase of the reconciliation platform implementation with the offshore delivery team
• Define and realise efficiency gains from the platform implementation
• Deliver process improvements, including migrating manual tasks to the platform and improving break management and data quality
• Own and respond to client queries within agreed timeframes
• Calculate and oversee errors and omissions threshold assessments
• Oversee client-requested data quality checks and validate analysis before responses are returned
• Represent the engagement on change calls with the client's outsourced back-office provider
• Follow up with brokers and ensure required changes are completed
• Work across all reporting regimes in scope rather than specialising in one regulation
• Coordinate continuously with an offshore counterpart to maintain change-workload coverage
• Provide hands-on BAU processing cover when required, including during offshore public holidays

• Extensive regulatory operations and regulatory reporting experience within financial services or with a reporting platform or service provider
• Multi-regime breadth across G20 transaction and trade reporting frameworks, including EMIR, SFTR, MiFID II / MiFIR, CFTC, SEC, ASIC, MAS, HKMA, or CSA
• Hands-on experience with reconciliation platforms, including implementation or phased rollout
• Track record of change delivery within an operational reporting environment, including process improvement, operating model design, and automation of manual tasks
• Experience with data quality remediation and regulatory controls
• Analytical rigour to support findings presented directly to a client
• Comfortable working with offshore delivery teams across time zones and coordinating coverage across locations
• Willingness and ability to perform hands-on processing when coverage requires it
• Confident client-facing manner and credibility representing the engagement to an institutional client
• Ability to hold third parties accountable for commitments
• Experience managing or mentoring a direct report, ideally a subject matter specialist working autonomously

Demonstrates extensive regulatory operations and reporting expertise within financial services, with a strong focus on multi-regime transaction and trade reporting frameworks. Proven ability to lead change initiatives, implement reconciliation platforms, and enhance data quality through process improvements.

• Regulatory Operations Experience
• Multi-Regime Reporting Frameworks
• Reconciliation Platform Implementation
• Change Delivery in Operational Reporting
• Data Quality Remediation

• Regulatory Reporting
• Change Management
• Process Improvement
• Data Quality Checks
• Reconciliation Platforms
• Operational Model Design
• Automation of Manual Tasks
• Analytical Skills
• Client Query Management
• Error and Omission Assessment

• Client-Facing Communication
• Team Coordination
• Mentoring
• Accountability
• Analytical Rigor

• G20 Transaction Reporting
• EMIR
• SFTR
• MiFID II
• CFTC
• SEC
• ASIC
• MAS
• HKMA
• CSA