Regulatory Complaints Coordinator

Elmhurst Energy in Lutterworth is seeking a member for the Auditing and Complaints Handling Team to manage the complaints process related to accredited energy assessors. The ideal candidate will have at least 2 years of experience in complaints handling, excellent communication skills, and strong analytical thinking. Responsibilities include overseeing complaint KPIs, leading investigations, and contributing to compliance reporting. This role offers an opportunity to influence assessor training and enhance accreditation processes.