Registration Officer - Ref: EE02326

Position

Bereavement Services - Registration Officer (Ref: EE02326) - Salary: £31,537 - £34,434 per annum.

Hours & Work Arrangement

Full time, 37 hours per week, Monday - Friday.

Location

Streetly Crematorium. Uniform provided.

Overview

The role supports the day to day operation and management of the borough's crematorium and cemeteries, providing a high quality, sensitive service across the Walsall District.

Key Responsibilities

• Process and reconcile payments for burial, cremation and memorials.
• Provide information and assistance via phone, email and in person to funeral directors, families and the public.
• Handle documentation related to burial, cremation and purchase of memorials.
• Distribute ashes to family members or funeral directors upon request.
• Act as the first point of contact in a sympathetic, professional manner.
• Assist with reception duties at Streetly Crematorium.

Qualifications & Skills

• Excellent verbal and written communication skills.
• Experience in receipt, processing and reconciliation of payments.
• Proven sympathetic and caring manner from experience in a sensitive environment.
• Good organisational skills.
• Flexible approach.

Closing Date

Applications close on Monday 11th May 2026.

Interview Details

Interviews will be held during the week commencing 2nd June 2026.