Regional Service Desk Lead - 1st Line Support & IT Ops

A leading IT services firm in the United Kingdom is seeking an experienced IT Support Manager to lead and develop a team of 1st line support analysts. The role focuses on ensuring exceptional customer experiences by troubleshooting and resolving technical issues while proactively managing the quality of service delivery. Candidates should have substantial experience in first-line support, effective troubleshooting skills, and the ability to lead a team while fostering a positive environment. This position requires a proactive approach and a strong desire to support colleagues effectively.