Regional Order Co-ordinator

Position:

Regional Order Co ordinator

Reference:

DHacs1886

Location:

Horsham

Salary:

£28,000 - £32,000 per annum

Working hours

Full time, Monday - Friday 08:30 - 17:30 (1 hour unpaid lunch)

About the role

This is an exciting opportunity to join a growing manufacturing business at a pivotal stage in its development. As an Order Coordinator you will play a central role in ensuring the smooth flow of orders from commercial agreement through to production, acting as the technical quality gate, ensuring all orders are accurate, complete and ready for manufacture to help drive operational efficiency, reduce errors and deliver an excellent customer experience.

What you will be doing

• Reviewing and technically validating orders handed over from the commercial team
• Ensuring all required information is complete, accurate and compliant before release to production
• Acting as the main point of contact for customers post order, providing clear and timely communication
• Raising and managing Requests for Information (RFIs) to resolve missing or unclear details
• Liaising with internal stakeholders (e.g. sales and project teams) to clarify order requirements
• Making non commercial updates to orders (e.g. correcting details, confirming specifications, adjusting delivery dates within agreed processes)
• Escalating any changes that may impact pricing, scope or commercial terms
• Confirming delivery dates in line with production lead times and prior commitments
• Maintaining accurate and up to date records within the CRM system
• Supporting continuous improvement by identifying recurring issues and contributing to process enhancements

What we're looking for

• Experience in an order processing or coordination role
• Background in manufacturing or a similar operational environment
• Strong administrative experience within a fast paced commercial setting
• Experience using CRM systems (HubSpot preferred)
• Proficiency in Google Workspace and/or Microsoft Office

Key skills

• Excellent attention to detail and a high level of accuracy
• Strong communication and interpersonal skills
• Confidence to challenge and influence stakeholders when needed
• Ability to prioritise and manage multiple tasks effectively
• Calm, consistent approach under pressure
• Proactive problem solving mindset with a focus on continuous improvement

What success looks like

• Fast and effective response times to new orders and queries
• High quality, technically accurate orders released to production the first time
• Minimal rework due to missing or incorrect information
• Accurate and complete CRM data
• Strong contribution to team performance and customer satisfaction