Regional KYC Operations Manager

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity.

Role Overview

The Regional KYC Operations Manager is responsible for the end to end management of AML/KYC service delivery from Limerick, including strategy execution, capacity planning, capacity resource allocation, regulatory readiness and operational governance. The role ensures consistent, high quality KYC reviews through strong governance, effective controls and a culture of accountability and compliance across all Limerick based KYC teams.

Key Responsibilities

• Provide strategic direction for KYC operations in Limerick, ensuring alignment with Northern Trust's global AML strategy, regulatory expectations and enterprise risk appetite.
• Act as the accountable owner for AML/KYC services delivered from Limerick, ensuring appropriate governance, controls, escalation mechanisms and management oversight.
• Oversee end to end KYC delivery across onboarding, periodic reviews, event driven reviews and client exits.
• Ensure consistent, high quality KYC reviews across all teams, meeting agreed SLAs, KPIs, quality standards and regulatory expectations.
• Maintain accountability for AML risk associated with services delivered from Limerick, ensuring risks are identified, assessed, mitigated and escalated appropriately.
• Ensure compliance with global AML regulatory requirements across all jurisdictions supported by Limerick based teams.
• Partner closely with Compliance, Risk, Audit and Legal to support internal audits, regulatory examinations and assurance activities.
• Oversee implementation of regulatory change impacting KYC processes, ensuring timely, consistent and effective adoption.
• Provide oversight of workload distribution, capacity planning and resourcing to support business growth, regulatory change and volume fluctuations.
• Ensure effective issue management, root cause analysis and sustainable remediation of control gaps or performance issues.
• Lead, develop and mentor KYC leaders, including Team Leads and equivalent roles, building a strong leadership pipeline.
• Set clear performance expectations, objectives and accountability frameworks for management teams.
• Drive talent development, succession planning and retention strategies for critical KYC roles in Limerick.
• Build and maintain strong stakeholder relationships.
• Act as a senior escalation point for complex, high risk or sensitive KYC matters.
• Represent Limerick AML operations in global governance forums, senior leadership committees and regulatory driven initiatives as required.
• Support global initiatives to enhance AML/KYC operating models, technology adoption and process efficiency.

Qualifications

• Extensive experience (5+ years) in AML/KYC operations within financial services.
• Deep expertise in AML/KYC regulations, global regulatory frameworks and industry best practice.
• Strong understanding of AML/KYC operating models, governance frameworks and first line risk ownership.
• Proven senior leadership capability with strong people management and talent development experience.
• Experience engaging with auditors and senior compliance stakeholders preferred.
• Strong stakeholder management, communication and influencing skills.
• Strategic thinker with strong execution capability and operational discipline.
• Strong risk management mindset with the ability to manage complex issues.
• College or university degree and/or equivalent relevant professional experience.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Northern Trust is unable to provide employment permit sponsorship for this role (including Critical Skills Employment Permits, General Employment Permits, Intra Company Transfer Employment Permits, Stamp1G permissions and other Irish immigration frameworks).

Reasonable Accommodation

NorthTrust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need reasonable accommodation for any part of the employment process, please email or discuss your individual requirements with the recruiter you are working with.

EEO Statement

APAC/INDIA: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non discriminatory manner in accordance with our obligations under the law and codes of practice.

Canada: Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status or any other characteristic protected by federal, provincial or local law, regulation or ordinance.

EMEA: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions are made in a non discriminatory manner in accordance with our obligations under the law and codes of practice.

USA: It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.