Regional IT Service Delivery Manager (EMEA/APAC)

AlphaSense is seeking a Manager, IT Service Delivery based in London to lead regional service desk operations across EMEA, with escalation coverage for APAC. You will partner with Security, Information Engineering, Business Applications, and Integrated IT to ensure high-quality IT support for hundreds of employees across time zones.

You will own incident management, service performance, and continuous improvement initiatives, while building a capable regional team and ensuring compliance with