Regional Head of Reservations

The Regional Head of Reservations The Regional Head of Reservations oversees reservation operations across Sea Containers London & One Hundred Shoreditch, leading the reservations team and optimising room revenue through effective management of reservations processes. This role involves overseeing reservation operations of both properties, implementing pricing strategies, and ensuring excellent customer service to maximize guest satisfaction and hotel profitability. The role will report directly to the Head of Revenue and will have a dotted reporting line to the Hotel/General Manager at the location the position is based at.DUTIES AND RESPONSIBILITIES - Conduct regular training sessions to enhance the team's skills and knowledge.- Collaborate with the front office and other departments to ensure a seamless guest experience.- Champion the Lore Discovery loyalty programme within the reservations function, actively driving member enrolment and ensuring recognition of member benefits at every booking touchpoint.Train the reservations team on Lore Discovery membership benefits, conversion best practices, and how to identify and maximise direct booking opportunities from existing members.PROFESSIONAL/PERSONAL QUALIFICATIONS Skills and Knowledge Strong communication and presentation skills (verbal, listening, writing)Experience in hotel operations and service quality levels. - Strong organization and analytical skills in problem-solving.Ability to acquire, maintain and influence relationships, e.g., stakeholders, customers, vendors, and investors.- Knowledge of the markets specific luxury / lifestyle hotel sector.- Effective conflict and change management skills. Qualifications: - Relevant professional qualifications for location role is based. Lore Leadership Competencies Guest experience including dinner and drinks 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars Discounts in our spa and cinema Contribution towards Health - Cash Plan 2 days paid volunteering leave per year Life Assurance Length of service incentives (additional holiday) Bespoke training programmes Free meals on duty Incentives such as Ride-to-Work and season ticket loan Quarterly employee award ceremony and company staff parties Employee assistance programme