Regional Customer Success Leader - Northern Europe

• As the Regional Customer Success Lead for Northern Europe, you'll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers.
• Lead & coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
• Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience.
• Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
• Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
• Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey-from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
• Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
• Build community & thought leadership: Contribute to Pigment's customer community through events, content, and best-practice sharing.
• Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.

Requirements

• Empathetic, empowering leader: You inspire your team while living Pigment's values-Thrive Together, Never Settle, Go For It, and Be Real, Be Humble.
• Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
• Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives.
• Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes.
• Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption.
• Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities.
• Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.

ATS Optimization Keywords
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Hard Skills

• SaaS implementation
• KPI tracking
• customer journey management
• account growth strategies
• data analysis
• customer success management
• product expertise

Soft Skills

• empathetic leadership
• executive relationship building
• strong communication
• presentation skills
• strategic thinking
• analytical skills
• adaptability
• resilience
• collaborative problem-solving