REF: BA30 Apprentice Project Admin Officer at Preston Care and Repair Ltd

REF: BA30 Apprentice Project Admin Officer at Preston Care and Repair Ltd

Provide administrative support right across the Preston Care & Repair team to help ensure that our services run smoothly and efficiently and that our standards of customer service are excellent; support the continuous development and improvement of our administrative processes; and contribute to the overall development of our organisation.

Start Date 27/07/2026

Location PR25 3GR

Occupational Areas Business Administration

Closing Date 20/07/2026

Wage 8.00 Hour

Working Week Mon-Thurs 08:30-16:30 Friday 08:30-16:00

Responsibilities

• Be the first point of contact for Preston Care & Repair's incoming calls. Provide a professional, polite response to telephone enquiries and direct calls to other colleagues where required.
• Accurately record telephone messages.
• Accurately record client information and enquiries on the appropriate job sheet and process efficiently.
• Maintain professional relationships with our customers and colleagues.
• Support the development and maintenance of office systems which enable staff to manage workloads to maximum efficiency and provide excellent customer service.
• Maintain client records on the database and produce relevant information for statistical reports.
• Monitor and respond to or forward enquiries received through our general enquiries email address
• Support the Office Manager in the day-to-day control of the petty cash and record income and expenditure according to financial procedures.
• Provide Personal Assistant support to the Chief Executive as required, such as managing diary appointments, booking travel arrangements, scheduling regular meetings and taking minutes.
• Support the Chief Executive and wider team to regularly update Preston Care & Repair's website and social media presence.
• General office duties, including filing, photocopying, mailing, maintaining consumable stocks, etc.
• Report any accidents, i.e. personal injury or damage to a client's property; and report any incident that could have resulted in injury, loss or damage.
• Report any safeguarding concerns as per the Agency's Safeguarding policy.
• Drive the company vehicle(s) safely and responsibly, following policies and procedures set out in the Driver's Manual.
• Adhere to the requirements of the GDPR Act in respect of client confidentiality and disclosure of data, following information governance policies and procedures.
• Adhere to all policies and procedures set out in the Preston Care & Repair Staff Handbook.
• In line with the organisation's Health & Safety Policy you will be expected to:
• Take reasonable care of your own health, safety and welfare and that of other people who may be affected by your actions or omissions.
• Cooperate with the organisation and its employees in order to comply with health and safety law; and our internal health and safety policies and procedures.
• Not misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety.
• Demonstrate a personal commitment to the vision and values of the organisation.
• Attend training courses and participate as a member of the wider Preston Care & Repair team, including attending team meetings as required.
• Help to promote the services of Preston Care & Repair in the local communities in which we operate.
• Any other duties that are reasonably requested within the scope of the job role.