Receptionist/Administrator

Receptionist/Administrator

Location: Queens Road Surgery

Salary: £24,960.00

Hours: 37.5 (Full time)

Main Responsibilities

• Respond to patient queries and liaise with the primary care team.
• Manage appointment requests, signpost patients to services, maintain patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Use information systems to support workflow.

Ideal Candidate

• Reception or customer care experience, with excellent communication skills.
• Basic PC skills: Word, Excel, email.
• Ability to work within processes, procedures and maintain data security.
• Previous NHS experience is welcome but not essential.

Package Description

• 27 days annual leave plus bank holidays pro rata.
• Access to bespoke learning management system and annual formative clinical assessments.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and an employee wellbeing app.

Person Specification / Qualifications

• Reception or customer care experience.
• Excellent communication skills, both spoken and written.
• Basic PC skills (Word, Excel, email).
• Previous NHS experience (welcome but not essential).

Disclosure and Barring Service Check

This role requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.