Receptionist/Administrator

Towork in the extended and urgent primary care service on behalf of TLC Ltd. Thisis a GP led primary care service operating from 5pm to 10.30pm, Monday toFriday, 8.30am to 5pm Saturdays, Sundays and Bank Holidays. This is a hub-basedmodel operating from Romsey (Sat- Sun), Chandlers Ford (Mon- Fri) and Eastleigh (Saturdays only).

Main duties of the job

The responsibilities include welcoming and assisting patients, providing advice and direction, supporting clinical staff, preparing clinic rooms and handling prescriptions, completing administrative tasks such as preparing and submitting referral letters, recording messages, data entry, coordinating with various healthcare professionals and service providers, conducting audits and surveys, and performing additional duties as required whilst undertaking necessary training for future needs.

About us

Tri Locality Care Ltd is a local Federation of Doctors surgeries, formed in 2013 to enable us to continue to provide services locally, ensuring that quality NHS medical services are still provided by your local GPs.The Company allows us to compete in the NHS tendering market with larger private companies bidding for services whilst retaining the traditional values of General Practice. Our aim is to support our member practices and Primary Care Networks to preserve medical services within our comminuties, being delivered by local clinicians.Tri Locality Care Ltd provides quality medical services to the patient population registered at GP practices within Eastleigh North, Romsey, North Baddesley and Chandlers Ford. We are committed to ensuring that services remain local and endeavour to work with our Partners to provide medical services at a high standard and excellent value for money to the NHS.

Job responsibilities

Purpose:

To provide an efficient and confidential reception service topatients who present for an appointment. To assist the team in the efficientdelivery of the service

Key accountabilities (not exhaustive):

• to meet and greet
• to deal with general enquiries inperson
• to advise and signpost patients

Doctors/ClinicalStaff

• to assist at all times
• to ensure the smooth running ofsurgery sessions
• to prepare clinic rooms, installcouch rolls, prescriptions (computerised and paper) and recording ofprescriptions on security logs in conjunction with the GP and NP

Administrative

• to prepare referral letters from anelectronic dictation system, submit referral letters and ensure registeredgeneral practice is aware
• to record messages
• to enter information onto computer
• data reporting
• to liaisewith OOH Provider to book appointments for patients
• to liaise withDoctors/ Service/Operations Manager/ Team colleagues on a regular basis
• to liaise with external health careprofessionals

Other

• toundertake audits and surveys
• to performany other duties as required
• toundertake appropriate training to satisfy the future needs of TLC Ltd

Person Specification Qualifications

• GCSE/O Levels 3 at Grade C or above including English (or equivalent)
• Conscientious with attention to detail
• Good organisation skills
• Highly motivated
• Knowledge of reception duties/office procedures
• Knowledge of a GP clinical system
• Knowledge of Microsoft Word/Excel

Knowledge and skills

• GCSE/O Levels 3 at Grade C or above including English (or equivalent)
• Ability to work independently as well as part of a team
• IT literate
• Ability to work flexibly to meet the needs of the role
• Good interpersonal and communication skills
• Experience working in the NHS preferably in a general practice setting
• Previous experience of Reception/Admin work
• Ability to work independently as well as part of team
• Ability to work flexibly to meet the needs of the role across two sites
• Trustworthy/honest/understand importance of confidentiality