Receptionist/Administrator

Job Title:

Reception / Administration

Location:

West Bridgford Medical Centre

Hours:

19 per week

Salary:

£12.46 per hour

About the Practice

West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable Reception / Administration Assistant to join our supportive team.

Main Duties

Job Purpose: To ensure the reception and administrative functions of the practice run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.

Responsibilities

• Answer telephone calls
• Book appointments
• Register new and temporary patients
• Deal with prescription requests and queries
• Give out results in line with practice protocols
• Arrange ambulance transport and home visits
• Greet and direct patients
• Hand out prescriptions
• Collect payments for non-NHS services
• Manage general enquiries and complaints
• File and retrieve patient records
• Input and extract information from the practice computer system
• Support admin tasks such as recalls and cytology
• Maintain confidentiality and security
• Observe health and safety procedures
• Keep reception and waiting areas tidy
• Communicate effectively with patients and team members
• Take requests for repeat prescriptions
• Raise prescriptions as per practice protocols
• Deal with queries relating to prescriptions
• Observe confidentiality policy and guidelines at all times
• Maintain a good working knowledge of practice IT and telephone systems
• Support equality, diversity and rights of patients, carers and colleagues
• Have an overview of admin tasks (e.g., cytology admin, recalls)
• Communicate effectively with team members and patients
• Any other reasonable duties as necessary

Person Specification Experience

• Experience of working within the NHS
• Experience of working in General Practice
• Experience of working within GP Medical Reception
• Experience of working as a medical secretary

Qualifications

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Behaviours

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self motivated
• Flexibility
• Confidentiality

Skills

• Excellent communication skills (Written and Oral)
• IT skills - Experience with Microsoft Office
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Ability to work under pressure
• Ability to work to strict guidelines

Knowledge

• Knowledge of SystmOne
• Health & Safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary to submit a Disclosure and Barring Service check to check for any previous convictions.