Receptionist x 2

We are looking for a full time receptionist to join our friendly team. The successful candidate with be enthusiastic, have experience working in a GP surgery and be familiar with Emis Web.

Must be able to conduct themselves in a calm and collected manner when dealing with the public and remain professional in all circumstances.

Main duties of the job

Main duties will be but not limited to:

booking appointments

answering telephone calls

Call/recall of patient lists for various LTC/QOF patients

guiding patients to correct services

dealing with queries

scanning letters

new patient registration

ad hoc admin

dealing with post

actioning tasks and triages

covering shifts in sickness and absence

About us

We are a two GP partner practice with a team of Pharmacists, Salaried GP, Nurse and admin group including reception

Job responsibilities

It is the responsibility of each receptionist to assist in the smooth running of the practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, telephone and even via email.To act as first point of contact for anyone accessing the practice.To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.To ensure all telephone calls are answered promptly & managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary

Person Specification Qualifications

• GCSE level or equivalent education

Experience

• Must be experienced with Emis Web
• Must have experience of working in a GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.