Receptionist volunteer - Grove House, St Albans

Are you someone who loves to greet people with a smile and make them feel at ease? We're looking for friendly, compassionate volunteers to join our reception team at our outpatients building in St Albans.

Opportunity details

TeamFacilities

Likely hoursMonday mornings or Thursday afternoons. If you have some flexibility to cover other shifts from time to time that would be great.

Are you friendly and welcoming?

Are you someone who loves to greet people with a smile and make them feel at ease? Do you have a few hours to spare each week and want to make a meaningful difference in your community?

We're looking for friendly, compassionate volunteers join our team at our outpatients building in St Albans.

As a valued member of our reception team, you'll help everything run smoothly. Tasks may include:

• Giving visitors a warm, friendly welcome when they arrive
• Answering phone calls, taking messages and passing them on to the right people
• Helping visitors feel comfortable while they wait for appointments
• Signing visitors in and supporting general enquiries
• Accepting deliveries and donations (with support from staff)
• Keeping the reception and waiting area tidy and welcoming
• Helping with refreshments, directions and information
• Selling raffle tickets, lottery tickets or small shop items

Every interaction you have helps create a calm, reassuring experience for people visiting our hospice services.

Who we're looking for

You don't need previous receptionist experience - we're looking for someone who is:

• Friendly, approachable and calm
• A good listener with a reassuring manner
• Comfortable answering the phone and passing on messages
• Confident using basic IT (training provided)
• Sensitive to people who may be anxious or distressed
• Aged 18 or over

This is a fairly active role, involving moving around the reception and waiting areas. We'll happily talk through any support or reasonable adjustments you might need.

Why volunteer with us?

Using your skillsYour communication skills mean that everyone is welcomed

Making a differenceFor patients and families who are dealing with a difficult time, having a friendly welcome can make all the difference

Being part of a teamOur friendly team is supportive and welcoming

Learn more about volunteering with Rennie Grove Peace

Without the time our volunteers give to support all areas of our work, we couldn't help all the families who need us. We have a wide range of volunteer roles with varying time commitments to suit people in different circumstances.