Receptionist-Primary Care Navigator
Posted 8 days ago by NHS
The role is that of a front of house team member.
Responsibilities- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests and signpost patients to our range of services; generally deal with all front of house requests.
- Maintain patient records and ensure patient confidentiality.
- Utilise information systems to support efficient workflow processes.
- Email, scan and code clinical correspondence; process prescription requests in a timely manner.
- Support patients with health promotion and recalls, including recall campaigns.
- Encourage uptake of digital tools to support patient self-care (e.g., eConsults, Ask First, NHS Digital App).
- Participate in mandatory training, annual appraisal and continued education, learning and development.
- Communicate with a wide range of people in a kind, professional and caring way; work effectively as part of a team.
- Demonstrate a willingness to learn and progress with a can do attitude.
- Experience in the NHS is welcome but not essential; effective IT skills are an advantage; GP practice systems knowledge is desirable but training will be provided.
Main duties of the job include the items listed below as directed by the senior receptionist/practice manager and may evolve with workload and staffing.
- Opening up/locking up of practice premises and maintaining security per Practice protocols.
- New patient registrations management.
- Processing and distributing incoming mail; taking messages and passing on information.
- Filing and retrieving paperwork, Lloyd George Files, and registration data.
- Computer data entry, data allocation and collation; processing and recording information per practice procedures.
- Initiating contact with and responding to requests from clinicians, management, patients, other team members and associated healthcare providers.
- Managing information requests and providing updated administrative details regarding care navigation.
- Providing clerical assistance to practice staff (word processing, data processing, filing, photocopying, scanning).
- Dealing with patient queries to resolve issues and support the clinical team.
- Work with clinical leads, Designated Nurses and Doctors, and allied health professionals to ensure statutory duties for the practice population are implemented.
- Liaise with professional leads from other agencies to support registrations activities.
- Work with clinical leads and the PCN/ICB team to provide advice and support to GPs and staff regarding registrations management.
- Promote good practice through partnerships with practice leads and daily reception tasks; contribute to robust monitoring and audits of the registrations process.
- Contribute to the development of local best-practice health standards and disseminate updated information regarding registrations management within General Practice.
The Medical Centre (Islington, London) seeks a keen and enthusiastic primary care navigator. We are committed to delivering a high quality service to our 6,500 patients with a focus on continuity of care through personal patient lists. The Practice has a friendly and loyal team including 2 GP Partners, 2 Salaried GPs, 1 Practice Nurse, a Physician Associate and pharmacists, supported by an experienced managerial and administrative team. The Practice is a high-achieving QOF Practice working on EMIS. The Practice offers excellent career prospects for the right candidate to join our hardworking team.
Experience and Qualifications- Reception or customer care experience is essential.
- Excellent spoken and written communication skills.
- PC skills with the ability to use Word, e-mail and basic IT tools.
- Ability to work within processes and procedures.
- Experience of working in primary care or a GP practice is desirable; training in GP practice systems will be provided.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check by the Disclosure and Barring Service (DBS).