Receptionist (f/m/d)

Receptionist (f/m/d) MEININGER Hotel Edinburgh Full-time

Are you a people person who wants to create and share memorable experiences with our guests? Then join MEININGER Hotel Edinburgh and our like-minded front office staff!

Responsibilities

• You are a great host ensuring your guests enjoy a safe and memorable stay
• You are in charge of the well-being of our guests from check in to check out
• For our guests you're also the first point of contact for all other visitors like suppliers and external technicians
• You respond to our guests' questions and inquiries and know how to direct them to major sights, local attractions and activities
• You take care of operational and administrative tasks like invoicing, answering e mails and online requests, upselling, responding to online reviews and much more
• You are in charge of the bar
• You enjoy a diverse, international work environment while we take care of an inclusive one
• You're flexible and understand that working on all days of the week, sometimes early or late, during weekends and public holidays comes with the job
• Last but not least, you're a great colleague, not afraid to jump in to support other departments every now and then

Qualifications

• You have initial experience (min.1year) in hospitality and are passionate about it
• You possess an outgoing personality and enjoy working in a bustling, dynamic environment, performing a variety of tasks
• You are a people person, you like helping others and creating unforgettable experiences for our guests
• You are a team player, ready to help your colleagues and tackle challenges together
• You have good knowledge of a front office system (e.g.ASSD, Fidelio, SIHOT)
• You are fluent in English (B2); any other languages are a plus

What MEININGER offers

• Attractive salaries
• Company volunteering (2 days)
• 25 holidays + 5 bonus days (1 for each year you stay with us)
• Free language courses
• Regular get togethers, celebrations and occasional parties (winter and summer team events)
• Quarterly evaluation rounds to make sure you're still happy
• Possibility to join M goal projects to develop personal and professional skills
• Staff nights and Friends & Family discount

We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.