Receptionist

Receptionist (Probation Service Band 2)

Location: National Probation Service Unity House, 14-16 New Street, West Bromwich Ringway, West Bromwich, West Midlands, B70 7PQ.

• Pay rate: £12.71
• Working pattern: Monday to Friday, 37 hours
• Assignment length: 4 months from start, with possible extension
• Start timing: Once vetting has returned (possibly around 8 weeks for processing)
• Clearance level: NPS Enhanced Vetting (cost covered by the hiring process)
• Training: On the job

If you're organised, calm under pressure, and confident working with sensitive information, this is a great opportunity to become the reassuring face of a busy probation service. You'll support day-to-day operations, help people feel welcomed, and keep records and communications running smoothly.

• Maintain and update databases and case files with accuracy
• Handle communications via phone, email, and in-person enquiries
• Provide reception cover and support meetings and visitors
• Liaise with internal teams and external agencies to keep processes moving
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards at all times

• Comfortable handling sensitive and confidential information
• A confident, professional demeanour-steady and approachable with people
• Strong organisational skills with the ability to multitask effectively
• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Ability to work 37 hours per week, 9-5 fully onsite, with a late night once a month (usually a Wednesday, 12:00pm-7:00pm)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.