Receptionist

52 Poland Street, London, W1F 7NQ, UNITED KINGDOM

At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We're on a mission to give people a place to let go and create unforgettable memories, every time and that includes our team.

We are currently looking for experienced, dynamic & driven Receptionist to join our Soho venue! If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we'd love to hear from you!

The role

As a receptionist, you are often the first and last thing our guests see, so you need to embody our Company values and have a whole heap of fun. You should be proactive and passionate about your work as you manage our booking systems, so making sure who goes where, at the right time is crucial!

Please note, this role involves late nights and early morning finishes.

Key responsibilities

Welcome guests and provide excellent customer service

Manage bookings, reservations and room allocations

Answer phone calls and respond to customer enquiries

Process payments accurately and handle card transactions

Co-ordinate with bar and floor staff to ensure smooth service

Handle customer concerns professionally and escape when needed

Maintain a clean and organised reception area

Follow health and safety, licensing and venue policies

Support daily reception and administrative duties as required

Skills and Experience

Previous experience in a receptionist, front of house of customer service role (hospitality experience preferred).

Excellent communication and interpersonal skills

Friendly, professional and customer focused attitude

Strong organisational and multi tasking abilities

Confident using booking systems, POS systems and Microsoft office

Ability to work efficiently in a fast paces environment

Flexible to work evenings, weekends and public holidays

Right to work in the UK

What you'll get from us

100% Tronc paid directly to you

Company discounts

Access to our Employee Assistance Programme

Cycle to work scheme

Access to Level FT

Screening Questions

• Do you have experience in a similar role?
• Do you have the right to work in the UK?