Receptionist

We are looking for an enthusiastic individual to join our existing Reception Team providing high levels of patient care to our registered list of approx 8000 patients.

Main duties of the job

You will be working in our busy reception office to ensure that our patients are provided with a highly customer focussed service to meet their individual needs.

About us

We are a dedicated and enthusiastic team who work hard to ensure we provide excellent services to our patients in a friendly working environment.

Job responsibilities

Job Description Receptionist

RESPONSIBLE TO: The receptionist will receive instructions from, and be responsible to, the Practice Manager.

HOURS OF WORK: Approx 20+ per week. Will include 8am starts and 6.30pm finishes. The hours of duty for this post allow for flexibility in order to cover periods of high demand, holiday and sick leave of existing staff.

SUMMARY OF RESPONSIBILITIES

In order to facilitate Doctors and Nurses in attending to the needs of the patients, the post holder will :

• Welcome patients at the main reception desk, assist with his enquiries or direct accordingly.
• Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol.
• Book appointments as appropriate via contact over the telephone or in person.
• Deal with queries according to guidelines laid down by Practice Policy.
• Process patient deductions and prepare paper notes for return to PCSE.
• Process requests for the return/collection of patient notes from offsite storage provider.
• Process repeat prescription requests received online/via email.
• Varied general administration duties as required, in order to aid the achievement of targets.

This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder.