Receptionist

Bridgewater Surgeries are looking to recruit a reliable, professional and patient-focused GP Receptionist to join our busy and friendly team.

This role is for 30 hours per week, worked over 5 days, with a mixture of morning and afternoon shifts. Shifts are 6 hours long, with:

• AM shifts starting at 7:00am
• PM shifts starting at 1:00pm

The role will involve working across all 4 practice sites.

This is a busy and fast-paced position with a significant amount of telephone work. The successful candidate will need to be confident managing a high volume of calls while also dealing with patient enquiries at reception and completing administrative duties.

Ideal candidate

• Have excellent communication and customer service skills
• Be calm, organised and able to multitask
• Work well within a team environment
• Understand the importance of confidentiality and professionalism
• Previous GP or NHS experience desirable but not essential

Benefits

• 5 weeks annual leave plus bank holidays
• Occupational sick pay after qualifying period
• Training and support provided

Main duties of the job

• Answering a high volume of patient telephone calls
• Booking and managing appointments
• Greeting and assisting patients at reception
• Processing patient enquiries and administrative tasks
• Working closely with clinical and administrative teams
• Maintaining confidentiality and professionalism at all times

Job summary

Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Ensure that enquiries from patients are efficiently handled.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Reception

• Process appointment requests from patients by telephone and in person.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Handling repeat prescriptions.
• Deal with visits requests ensuring they are entered on computer with the patient records.

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes as necessary.
• Photocopying as requested.
• Dealing with post.

Other Tasks

• Clear and stock rooms after surgeries.
• Ensure building security and have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers.

Qualifications

• Excellent interpersonal skills
• Team player
• GCSE grade C or above
• Full training will be given to applicants with relevant transferable skills

Experience

• Previous experience working in a GP Practice
• Knowledge of SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.