Receptionist

Role Purpose

The Workplace Experience Ambassador team owns the internal and external visitor experience. The role delivers front of house services with a focus on customer engagement, security awareness, and event support.

Responsibilities

• Take ownership of the internal and external visitor experience, ensuring all interactions leave the customer with a positive, memorable experience.
• Deliver core front of house services such as sign in, badging, luggage handling, lost and found, and deliveries.
• Receive, direct and relay telephone, email and other queries via front of house.
• Greet, assist and direct candidates, new hires, visitors and the general public appropriately.
• Maintain continual awareness of onsite events to personalise and optimise visitor experience.
• Contribute to maintaining the highest standards of presentation and functionality across front of house and meeting & event areas, with great attention to detail.
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations.
• Monitor meeting room environments (furniture, signage, equipment, temperature, fabric and consumables) to ensure fine detail is captured.
• Create and maintain up to date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces.
• Maintain high awareness of local area services such as shops, restaurants, hotels and transport to support customers.
• Daily liaison with one team partners such as security and janitorial teams on the coordination of meetings and events.
• Provide timely, accurate and personalised responses to meetings and events enquiries.
• Work flexibly in different settings as part of the team.
• Coordinate daily updating of room booking displays in line with local/regional processes.
• Play a key part in supporting onsite space audits and walk the store processes.
• Support and cover other facilities team services as required (Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, one off or administrative tasks).

Qualifications

• Experience in reception, concierge or related field.
• Previous catering or hospitality experience is desirable.
• Excellent people skills with the ability to interact with a wide range of client staff and demands.
• Previous experience working within a high profile corporate environment.
• Facilities Management exposure would be beneficial.
• Fluency in English and the local language.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Be an excellent team player with the willingness to go above and beyond for each other.

What you can expect from us

You'll join an entrepreneurial, inclusive culture where teamwork and collaboration across all levels are valued. The role offers professional growth, diverse experiences and a supportive environment to develop your strengths.