Receptionist
Posted 4 hours 48 minutes ago by Corehr
Are you a friendly, professional individual with a passion for delivering exceptional guest service?
Do you thrive in a dynamic, welcoming environment where you can make a real impact on guest experience?
Join us at Ragdale Hall Spa as a Receptionist and play a key role in creating seamless and memorable experiences for our guests.
Our stunning reception area is a beautiful, inviting place with stunning views and a stately home feel interior. Its calm and relaxed atmosphere provides both our guests and employees the warmest welcome, with our team greeting guests and checking them in with a smile.
Main Duties- Greet guests with a warm and friendly welcome, making them feel valued from the moment they arrive.
- Use our computerised hotel system to efficiently process guest details, ensuring all information is accurate and up-to-date.
- Accurately enter billing charges, monitor payments, and ensure that daily takings are balanced.
- Handle guest queries with professionalism and empathy, ensuring requests are swiftly addressed to guarantee satisfaction.
- Produce accurate guest accounts upon check out, ensuring a smooth and hassle free departure.
- Adapt your communication style to suit a variety of guest needs, listening actively and resolving issues promptly to provide a personalised experience.
- Experience in a customer facing role is an advantage, but full training will be provided.
- GCSE grade C or above (or equivalent) in Maths and English are essential.
- Strong communication skills with the ability to adapt your approach to different situations and guests.
- A friendly, professional, and approachable manner, with a commitment to delivering excellent service.
- Good organisational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Ability to work well within a team and contribute to a positive, supportive environment.
- 8 hours per week, including evenings and weekends
- Opportunities to earn gratuities on top of your basic salary.
- Exciting career development opportunities- we're committed to helping you grow and progress within the company.
- Complimentary meals- enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
- Free on site parking.
- Staff accommodation may be available in Melton Mowbray.
- Free transport from Melton Mowbray and Asfordby.
- Exclusive access to fantastic facilities- take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
- Generous discounts across all retail areas and food & drink outlets
- 50% off most beauty treatments- indulge in our beauty services at a reduced price.
- Discounted stays and day packages - exclusive offers for you, your friends, and family.
- Employee referral scheme- earn bonuses for recommending friends to join our team.
- Long service rewards- celebrate your milestones with loyalty bonuses and special events.
- Recognition and rewards- receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
- Employee Wellbeing Program provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
- A fun, friendly, and welcoming workplace- enjoy being part of a supportive team that values each individual.
If you share our passion for providing outstanding customer service and enjoy working as part of a fun and dynamic team, we'd love to hear from you!