Receptionist

Job Overview

A permanent, full-time Receptionist will join the UPP team onsite at Reading University. The role works 37.5 hours per week between 8.30am and 6.30pm, Monday to Friday. The salary is £25,589 per annum.

Responsibilities

• Deliver a professional reception service for residents and the office team.
• Maintain accurate records for visitors, contractors, key issue/return, and parking permits.
• Liaise with the university client, sub contractors, UPP RSL staff, and residents as necessary.
• Assist managers with coordination of on site activities and day to day administration.
• Operate a computerised property management database to monitor reactive work and planned maintenance.
• Support fire safety compliance through weekly alarm testing, logging activations/incidents, and reporting near misses.
• Assist with mailroom operations, ensuring accurate recording, sorting, distribution, and compliance audits.
• Manage and monitor out of hours access, ensuring adherence to fire, health & safety, and residence procedures.
• Support marketing and engagement initiatives, including Open Days, accommodation show rounds, and promotion of incentives to maximise occupancy.
• Provide resident enquiries support, pre arrival information, and ongoing assistance.
• Assist procurement of goods and services via the purchase system, including producing purchase orders and processing invoices.

Qualifications

• Previous experience in a similar front of house or receptionist role.
• Strong communication and administration skills.
• Comfortable working with databases and spreadsheets.
• Passion for working as part of a team, being helpful and welcoming to students, staff and visitors.
• Flexibility to work additional hours when required, particularly during main student arrival and departure weekends.
• Successful completion of satisfactory vetting, including employment references and, if necessary, a basic DBS check.

Benefits

• Competitive salary of £25,589 per annum.
• 25 days holiday plus bank holidays.
• Pension scheme.
• Life assurance.
• Enhanced family leave policy.
• Training opportunities.
• Two paid volunteering or personal development days.
• Cycle to work scheme.

EEO Statement

UPP welcomes all applications and recognises the value of having a diverse and inclusive culture reflecting our communities. We are committed to providing reasonable adjustments to support candidates throughout the recruitment process.