Receptionist

The Stamford Bridge Hotel is seeking a charming and engaging Receptionist with a passion for service excellence.

You will report to the Reception Manager, working towards providing our guests with memorable experiences of the city.

Responsibilities

• Giving our guests a memorable welcome and lasting impression
• Providing exceptional service by demonstrating full knowledge of our products, services and facilities
• Ensuring that the daily task list is completed effectively
• Working collaboratively with your colleagues to deliver captivating experiences
• Taking initiative in accommodating our guests' needs in a resourceful manner

Qualifications

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

Benefits

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform
• Blue Hub - CFC Discount Platform
• 25 days Holiday (not including BH)
• Company Pension
• Private Medical Insurance - Tax Subsidiary
• Employee Assistance Programme
• Annual Travel Loan
• CFC Membership Scheme
• Free Eye Test
• Life Assurance x 4 basic salary
• L&D Apprenticeship Scheme (if applicable)