Receptionist

Responsibilities

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointments using CRM/PRS and re schedule as required.
• Open and lock the venue, ensuring all security procedures are followed.
• Validate attendees through door entry management and direct claimants appropriately.
• Provide directions to claimants and their families, including knowledge of local transport.
• Execute day to day organisational and administrative duties, such as data entry and maintaining CRM/PRS systems.
• Create, complete, and upload required documents to the H&S System CASPER as a site champion.
• Maintain business office supplies and keep an up to date inventory of stationery.
• Ensure the venue is kept to a professional standard and that all visitors feel welcome and comfortable.
• Actively contribute to strategic management and development of the business.

Qualifications

• Experience as a receptionist and customer service role.
• Strong planning and organisational skills.
• IT literate with proficiency in MS Teams, Word, Outlook, and CRM systems.
• Experience in conflict resolution and de escalation techniques in face to face environments.
• Excellent communication skills, both verbal and written.
• Friendly, polite, and approachable disposition.
• Good time management skills and punctuality.
• Ability to work independently without supervision.
• Willingness to attend all training and development courses.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC decides whether the individual will receive any benefits.

Benefits

• £26,227.50 annual salary
• Office based role
• 25 days holiday, rising to 27, with the opportunity to buy extra leave
• Paid day out of office for volunteering
• Auto enrolment to company pension, life assurance, and a cycle to work scheme
• 15 weeks fully paid maternity, adoption and shared parental leave; paternity pay of two weeks
• Voluntary benefits such as retail discounts, health & wellness travel and technology offers
• Access to Employee Network Groups and the Headspace app for you and up to five family members

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; please let us know if you need adjustments during the recruitment process by contacting or calling .

Location

Swansea, United Kingdom

Employment Details

Full time, Permanent