Receptionist

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton is a five star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel's vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day to night experience.

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Crimson Hotels?

We believe great people deserve great perks:

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
• Extra Day Off for Your Birthday - Because your day matters
• Employee Assistance Programme and wellbeing
• Free refreshments and freshly cooked meals while on duty
• Learning and development opportunities for career progression
• Health Benefit schemes
• Recognition and reward schemes
• Pension Scheme & Life Assurance
• Discounts in our F&B Outlets

What your day will look like?

You will be the first point of contact for our guests, creating a warm and welcoming atmosphere from the moment they arrive, providing friendly and efficient service, handling check ins and check outs, managing requests, and ensuring any feedback is addressed effectively. Demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities. In this role, you'll also support smooth daily operations by completing administrative tasks accurately, liaising with other departments, and stepping in to assist where needed.

What You'll Bring?

The ideal candidate is a person who cares about providing excellent service to our guests and using their intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.

Ready to make a difference? Apply now and let's create meaning experiences.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.