Receptionist

Glenpark & Teams Medical Services is a busy general practice, operating across two sites we offer primary care services to over14,500 patients in Dunston and Teams.

We are currently seeking 3 x part time receptionists to join our busy team to provide efficient and effective reception services to our patients and to support our clinical team.

Post 3: 26 hrs/week - Mon 1.30 pm 6.30 pm / Wed 12 pm 8 pm / Thurs 12.30 pm - 6.30 pm / Fri 8.30 am - 4.30 pm

This is an excellent opportunity to join our team of dynamic and forward thinking receptionists based over two sites.

Responsibilities

You will be the first point of contact for patients and visitors and will project a positive and friendly image either in person or via the telephone.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.

You will also undertake a variety of administrative duties to assist in the smooth running of the practices and support the practice team efficiently and effectively.

• Greet patients and visitors to the practice and maintain a welcoming disposition at all times
• Answer all telephone calls in a courteous manner and deal with them appropriately
• Answer general enquiries and explain surgery practice and procedures
• Navigate patients to the most appropriate professional
• Register new NHS patients and temporary residents and supply all new patients with the essential information about the practice
• Receive and process requests for repeat prescriptions
• Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate
• Arrange follow-up appointments with doctors, nurses and other health professionals
• Respond to the needs of GPs and Nurses to enable efficient clinics and home visits
• Input and extract information from the Practice computer system, updating records as required
• Monitor and check tasks and workflows
• Ensure building security open and lock up procedures

Qualifications

• GCSE or equivalent in English and Mathematics
• Proficient use of Microsoft Word, Excel, Outlook and other MS Office applications

Knowledge and Skills

• Excellent communication skills, both written and oral
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work under pressure and prioritise workload
• Good time management skills and able to work to deadlines. Availability to cover sickness & holidays
• Good interpersonal skills

Experience

• Proven experience of working with patients/public
• Experience of handling confidential information
• Practical experience of working within a team
• Experience of working in a General Practice or NHS environment
• Knowledge of EMIS Web clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.