Receptionist

Job Summary

Job SummaryThe Emergency Department has an excellent opportunity for a enthusiastic and highly motivated individual to join their administration support team. The prime responsibility of the post holder will be to provide a professional service as part of the front of house reception team for the Emergency Department. Duties include the accurate registration of patients into the Emergency Department, dealing with telephone enquiries from patients, relatives and other visitors to the department, arranging follow up appointments and maintaining accurate information systems. The post holders will be working closely with medical, nursing and other administrative staff. The reception service is provided 24 hours per day over 7 days and the post holders will be expected to work across the two main Emergency Departments at Leeds General Infirmary and St Jamess University Hospital. The post holders will be expected to work Bank Holidays in line with allocated shift patterns. Applicants should be able to communicate effectively with a wide range of people including hospital staff and the general public. In addition, the successful applicants should demonstrate excellent organisational skills, be able to work as part of a team and able to manage their own workload. The ability to work to tight deadlines and be committed to providing a welcoming, efficient and caring service for our patients and their families is an essential part of this role.

Main duties of the job

Why you should join our TeamYou should join the Urgent Care reception team because it offers the opportunity to make a real difference to patients and families during some of the most stressful moments of their lives. The role is at the centre of a fast-paced clinical environment where strong communication, organisation and teamwork have a direct impact on patient care and the smooth running of the department. As the role operates across multiple sites and 24/7, the role offers variety, exposure to different situations and opportunities for personal and professional growth. The role is suitable for someone who enjoys helping people, working as part of a supportive team and thriving in a busy environment, the urgent care reception team can be both rewarding and fulfilling. It is a role where professionalism, compassion and efficiency are genuinely appreciated, and where every shift contributes to delivering a welcoming and caring experience for patients and relatives.

About Us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact: Brooke Bentley, Emergency Department Supervisor

What you will bring to the role

• a strong candidate should bring excellent communication and interpersonal skills, as the role involves interacting with patients, relatives, hospital staff and other visitors in a professional, calm and compassionate manner. Being able to listen carefully, provide clear information and remain approachable is especially important in a busy Emergency Department environment.
• the candidate should also bring strong organisational and administrative abilities, including attention to detail when registering patients, arranging appointments and maintaining accurate records. Good computer literacy and confidence using administration systems are valuable, particularly when working under pressure and meeting tight deadlines.
• teamwork is another essential quality. the successful candidate should be able to work closely with medical, nursing and administrative colleagues while also managing their own workload effectively. reliability, flexibility and a willingness to work a range of shifts across both hospital sites are important due to the 24 hour nature of the service.
• most importantly, the candidate should bring a caring and patient focused attitude. Emergency Departments can be stressful for patients and families, so having empathy, professionalism and the ability to remain calm in challenging situations would make a positive contribution to the team and overall patient experience.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient centred, Collaborative, Fair, Accountable, Empowered. All our actions and endeavours will be guided and evaluated through these values.

We're committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We're looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We're dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.