Receptionist

Overview

An amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist.

Responsibilities

• Handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check out, room and assisting with general London knowledge.
• Handle cash payments and a float in accordance with the company standards.
• Respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• Assist with the daily completion of admin tasks within the department.
• Anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
• Promote hotel amenities and outlets and arrange in house services as required.
• Gather information about each guest to update our client database, making a proactive use of guest details to provide a truly personal service.

Qualifications

• Previous hotel reception experience required, ideally within a 4- or 5-star hotel operation.
• Previous experience with IT applications including Opera, Office 365, Sales Force and Review Pro.
• Excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Benefits

• Competitive salary
• 28 days holiday per annum including Bank Holidays, increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK and provide documented evidence of eligibility as part of the recruitment process.