Receptionist

Cardiff and Vale University Health Board

Receptionist

The closing date is 28 May 2026

Responsible for undertaking a range of clerical and receptionist duties within the Haematology Day Centre and Haematology ward and supporting the day to day activities of the unit as delegated by the nurse manager and the ward sisters. Although based in the Haematology Day Centre you will be expected to take part in the rotation and provide cover where necessary.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The post holder is responsible for providing comprehensive administrative and receptionist support to outpatient clinics, the Day Unit and Ward, including managing patient appointments, admissions, discharges and records using the PMS system. They act as a key point of contact for patients, visitors and staff, handling enquiries, bookings, transport and interpreter arrangements, while ensuring accurate maintenance, preparation and filing of patient case notes and investigation results. The role also includes general clerical duties to support the clinical team and ensure the smooth day-to-day running of the service.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Person Specification Qualifications

• Good general education to GCSE Level.
• ECDL/IT/Basic keyboard qualification
• NVQ in Customer Care.

Experience

• Experience of dealing with the public in a busy environment in a previous NHS/Healthcare environment.

Skills

• Excellent communication skills both oral and written.
• Proven customer care skills.
• Ability to adapt quickly and learn new skills.Knowledge of MS Office/Windows based programmes.

Special Knowledge

• Experience of using electronic booking system.
• Understanding of patient confidentiality.
• Working knowledge of patient information systems (PMS) used by the UHB. Basic knowledge of Haematology conditions.

Personal Qualities

• Professional approach in dealing with people.
• Ability to organise and prioritise own workload.
• Good team player.
• Calm under pressure.
• Sympathetic to patient conditions.
• Able to work without direct supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.