Receptionist

"The world is yours with Meliá"

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent's Park underground stations are all within a 5-minute walk.

Hotel discounts Health cashback plan Meals on duty Pension scheme Loyalty rewards and referral bonuses And much more!

Role

Receptionist and Guest Experience - the welcoming face of The Level - our exclusive luxury experience. You'll ensure every guest enjoys 5-star service, from arrival to departure.

Mission

To provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check-in to check-out is seamless, memorable, and reflective of a five star experience.

Responsibilities

• Deliver a personalized 5 star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
• Deliver a warm, personalized welcome and create memorable guest experiences.
• Manage check in and check out efficiently using Opera and PDQ systems.
• Promote hotel services and upsell to enhance guest satisfaction and revenue.
• Handle guest queries and feedback with professionalism and care.
• Maintain high grooming standards and represent the brand with elegance.
• Support loyalty programs and encourage guest engagement with Melia Rewards.
• Ensure data privacy, safety, and compliance with all hotel protocols.
• Be flexible and proactive, contributing to a seamless team operation.

Qualifications

• A confident, polished communicator with a passion for luxury service
• Strong operational knowledge of Opera, PDQ terminals, and front desk processes
• A team player who thrives in a dynamic, high end hospitality environment
• Attention to detail, initiative, and a warm, welcoming attitude

Benefits

• 28 days' holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide (Friends & families discounts)
• Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts with Perks at Work
• Meals on duty, Payday Parties and Laundry

Equal Opportunity

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.