Receptionist

Stapenhill Medical Centre is currently looking for a receptionist to join our existing Patient Services Team. This is a part-time position working approximately 20 hours per week between 8am and 6:30pm. Applicants must be prepared to work overtime to cover holidays and absences; evening and occasional Saturdays will also be required.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Adhere to strict confidentiality requirements, including those regarding computer information as under Data Protection legislation.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Use judgment to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non disruptive manner.

Explain practice arrangements and formal requirements to new patients.

Receive and make telephone calls as required.

Ensure new patients are registered onto the computer system promptly and accurately.

Enter requests for home visits into the computer.

Action repeat prescription requests.

Advise patients of relevant charges for private work (non General Medical Services).

Retrieve and re file records as required.

Ensure correspondence, reports, results etc. are filed electronically promptly and in correct patient record.

Opening and closing premises.

Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.

Applicants must be able to adhere to strict confidentiality, GDPR, Equality & Diversity and Quality guidelines.

Person Specification Experience

• Computer literate, good communication skills, good telephone manner, able to prioritise work, keyboard and computer skills, ability to adapt to changing circumstances, previous receptionist experience, customer service, computer experience, general office procedures, customer care filing systems (paper & electronic), works well in a team, works well under pressure, friendly, kind and caring.
• Experience working in a GP Practice

Qualifications

• Good general standard of education to include Maths & English qualifications.
• Ability to touch type, hospital or other medical environment experience medical terminology, patient information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.