Receptionist

Are you ready to become the welcoming face of one of London's most prestigious hotels? Firmdale Hotels invites you to join our highly successful team at the Covent Garden Hotel as a Receptionist. Our award winning hospitality group is renowned for its beautifully designed boutique hotels, exceptional service, and vibrant atmosphere.

Firmdale Hotels is a celebrated collection of luxury boutique hotels located in the heart of London and New York. With a commitment to unique design, outstanding comfort, and exemplary service, we provide our guests with unforgettable experiences. At Firmdale, we believe our team members are our greatest asset, and we are dedicated to fostering a supportive and rewarding work environment.

As a Receptionist at the Covent Garden Hotel, you will play a crucial role in creating a warm and inviting atmosphere for our guests. You will be the first point of contact, ensuring every guest feels valued and cared for from the moment they arrive. This is an exciting opportunity to develop your skills and grow within a dynamic and supportive team.

Responsibilities

• Greet and welcome guests with a warm, friendly demeanour
• Manage check in and check out procedures efficiently
• Provide guests with information about hotel services, amenities and local attractions
• Handle guest inquiries and resolve any issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Maintain impeccable presentation and attention to detail in the front office area

Qualifications

• Confidence and excellent communication skills to engage with guests
• Strong attention to detail, organisational and interpersonal skills
• A team player with a keen willingness to contribute to team success
• A customer focused attitude with a passion for providing inspirational service
• Enthusiasm, warmth, and impeccable presentation

Benefits

• Competitive hourly rate of £16.00 - £17.50 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before payday, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development and fully funded English lessons
• Regular social events, team activities and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts and product perks
• And much more!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.