Receptionist

What's in it for you as Receptionist

• £35,500 package including tronc
• Upselling incentive rewards
• Employee recognition awards
• Cashback healthcare cover
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way!

About you as a Receptionist

• Experience in working within 4 or 5 hotels is desirable
• Previous use of Opera Cloud is desirable
• Well-presented and full of personality is key
• Keen eye for detail to make our guests feel welcome
• Confidence with communicating with guests and colleagues
• Passion to go above and beyond at every step

Responsibilities of Receptionist

• Take pride in ensuring the wellbeing, satisfaction and comfort of all guests
• Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel
• Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity
• Be confident to maintain a high standard in personal appearance and demeanour.
• Have a good working knowledge of all departments of the Hotel.
• Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft office
• Be familiar with all reservation tasks in order to cover if required
• Be knowledgeable of the London market inc. accommodation, F&B and other local services
• Record all relevant comments of appreciation, suggestions and maintenance
• Ensure correct hand-over procedure of the day's business with regard to cover and cashiering
• Work with the Concierge team to provide ultimate guest experience