Receptionist
Posted 1 hour 54 minutes ago by ROOMS
We are looking for a Front of House Receptionist to join our friendly and supportive Reception. Part time applicants may be considered.
Our Front of House Reception team are incredibly important to our business and play a vital part in delivering a first class guest experience to all visitors to Thyme.
As a Hotel Receptionist you will be the first point of contact for our guests; you must be professional, discreet, and confident in your own ability. Working both within a team or alone it is essential for you to be able to prioritise for this role. With a 'can do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.
The annual on target earnings for this role are up to£33,945 pa based on a 42.5 hour week with estimated annual service charge takings.
Duties & Responsibilities- Ensure all guests and visitors receive a warm welcome and a lasting first impression of Thyme.
- Perform all check in and check out tasks.
- Provide information about Thyme, available rooms, rates and amenities.
- Act as the point of contact for all Thyme guests and deal with all situations in a polite and courteous manner.
- Check public areas are kept clean, and presentable at all times.
- Manage online and phone reservations for all areas of the business.
- Take and direct calls through a switchboard.
- Complete administrative tasks (e.g. filing, delivering and accepting mail).
- 7 am - 4 pm, daily.
- 2 pm - 11 pm, daily.
- Previous experience working within a hotel reception would be desirable.
- Sound industry knowledge.
- Strong communicator with attention to detail, excellent planning and organisation skills.
- Confident with a 'can do' attitude, with a natural ability to deliver an excellent customer experience from start to finish.
- Computer literate.
- Excellent personal appearance.
- Flexible work schedule includes weekends, evenings and bank holidays.
- Exceptional service charge bonuses paid monthly.
- 28 days annual leave, plus an extra day off on your birthday.
- Healthy and delicious meals on duty prepared by our own Chef.
- Employee assistance and wellbeing programme.
- High quality, sustainably made, stylish uniforms provided.
- Free staff parking on site.
- Team rates to stay at Thyme for £150 per night, extendable to family.
- 50 % discount on food at Ox Barn and the Swan.
- Cookery school discount-all classes are £40 per person, available for you plus one guest.
- 50 % discount on spa treatments.
- 40 % discount on our retail range (Bertioli).
- Annual staff Christmas party with dinner, drinks, music and dancing.
- A personalised approach to professional development.
- Beautiful location with plenty of space to walk and relax during breaks.
- Competitive remuneration including salary and bonus.
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.